Refund & Cancellation Policy

1. Scope

This policy applies only to business subscription fees and the business onboarding fee paid to Nine Finds through our payment partner, Razorpay. It does not apply to payments for products or services between individual buyers and sellers, including orders placed via "Order via Nine" — those payments are made directly between the parties and are not processed, held, or refunded by Nine Finds.

2. Subscription Fee Refunds

Subscription fees are billed at the start of each monthly billing period and are non-refundable once the billing period has started, except in the following cases:

• Payment was successfully charged but the subscription was never activated.
• You were charged for the wrong plan due to an error on our end.
• Your account was blocked immediately after payment, preventing any use of the subscribed plan.
• You were charged more than once for the same billing period (duplicate charge).

To qualify, you must report the issue within 7 days of the charge. Cancelling a subscription does not refund the current billing period — see Section 4 for how cancellation works.

3. Onboarding Fee Refunds

The one-time onboarding fee is non-refundable once onboarding has begun (your business listing/catalogue has been set up), except where:

• Payment was collected but the business was never onboarded.
• You were charged more than once for the same onboarding (duplicate charge).

4. Cancelling a Subscription

You can cancel a subscription at any time from the business's Subscriptions tab. By default, cancellation takes effect at the end of the current billing period and your listing stays live until then — no partial refund is issued for the remaining days. You may request immediate cancellation instead by contacting us, in which case access ends right away and, again, no partial refund is issued for the unused portion of the period.

5. Fraud & Misuse

If we determine that an account engaged in fraud, misuse, or violation of our Terms & Conditions, fees paid by that account are not eligible for a refund.

6. How to Request a Refund

Email adminninefinds@gmail.com with the subject line "Refund Request", your business name, and the payment/transaction ID. We acknowledge refund requests within 24 hours.

7. Refund Processing

Approved refunds are initiated within 2 business days of approval and credited within 5–7 working days. Refunds are issued only to the original payment method used for the transaction — we cannot credit a different card, UPI ID, or bank account.